Piskurich+Chapter+Nine+Notes

Here are the notes I took on Chapter 9. Hopefully they'll help.

Also, I'm pasting the Word doc in case it's easier to print this way. Cheers~! Alisa Piskurich Chapter 9 Notes – Knowledge Interventions Training is only one of a number of knowledge interventions. Knowledge Interventions include anything that increase organizational and individual knowledge, including: · Information · Knowledge and coaching · Job aids · Expert and knowledge management systems · Electronic performance support systems · Assessment centers · Elearning systems · Classroom training Knowledge interventions share common characteristics · All respond to performance gaps in knowledge and information · Targeted to meet specific audience needs · They leverage technology wherever possible to provide efficient and effective learning experience · They rely on a systematic approach to design and development that ensure thright content at the right time in the right medium Knowledge interventions used to be synonymous with training. Now have greater complexity to match increased capabilities and client demands. Knowledge interventions are appropriate to respond to performance gaps caused by a lack of knowledge, skill, attitude, aptitude, or information. Terms: · Design Blueprint – Summarizes and gives examples of proposed training solutions prior to the complete development of those solutions · Distribution Method – the way that info, knowledge, or skill is delivered to the learner · eLearning – use of electronic technology to provide training and information to boost performers’ knowledge and skills · Electronic performance support system – system that provides information, knowledge, or skill to performers while they work using electronic technology <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Intervention – activities or tasks that are designed to improve organizational and individual performance <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Job Aid – tool to help performers accomplish their work and that can be used in real time <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Learning method – the way individuals and groups learn new knowledge and attitudes <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Presentation method – the way information, knowledge or skill is formatted for delivery to the learner The need for knowledge and skill is accelerating in the workplace, caused by competeition in the global economy. Key to leveraging knowledge is to make it available whenever and wherever performers need it to do their jobs. Knowledge interventions are costly and time-consuming to build, should be applied sparingly

To design and develop good knowledge interventions, you need to follow a **systematic process** based on sound principles of instructional design Creating knowledge interventions requires a design phase and a development phase. In the design phase, basic concepts and structure of knowledge interventions and the project management requirements and organization come to life. In the development phase, learning materials, tests, and assessments are built, tested, and moved into full-scale production. After these two phases, the knowledge intervention is ready to be deployed. The **design phase** has two concurrent tracks: **Instructional design tasks** <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Writing learning objectives – must include behavior and task, can also include conditions and standard <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Specifying instructional strategies – decide how best to meet the objective, or how active/passive the strategy should be <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">·  Developing a prototype – create rough drafts and small working samples for client review/learner input; include storyboards, templates, sample modules <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Determine client deliverables – agree what client is paying for <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Create a budget and schedule – schedule includes all tasks to be done and time to ocomplete, along with a bit of slack time; budget includes labor and nonlabor. <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Set up project organization – select project sponsor and champion, project manager and saff. Staff includes instructional designers, material developers, multimedia developers, SME, etc. The design phase culminates with the **design blueprint**. The design blueprint describes the knowledge intervention and includes: <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Summary of cause analysis <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Learning objectives <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Prerequisites (if any) <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Content outline <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Learning methods <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Presentation/delivery methods <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Practice activities <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· List of training deliverables <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Assessment/test specifications <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Evaluation plan <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Budget <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Schedule Must get client approval on the design blueprint before moving forward The **development phase** has 8 tasks: <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Create draft materials <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Create draft tests/assessments <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Perform quality assurance <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Obtain reviewer feedback <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Review drafts <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Obtain reviewer signoff <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Full-Scale production <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Distribution and maintenance
 * Project Management tasks **

A good tool for working with knowledge interventions is the **ASTD Learning Technologies Classification System**. Discusses three methods embedded in any knowledge intervention: <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Learning method – way that performers will learn new knowledge/information <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Presentation method – way that knowledge and info are formatted for performers <span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Distribution method – way that knowledge and info are delivered to performers This tool enables you to select a specific method for each of these and create an intervention appropriate to the client